The Customer Success Team is here to help facilitate
successful installations of Contrast.

Our support team is well qualified to answer questions, diagnose failures and troubleshoot problems. The Customer Success Team strives to transfer knowledge during all customer interactions.
FAQs &

Setup and Product Documentation


Troubleshooting, FAQs, and Tickets

Support Portal

Submit a Ticket via Email*

Send Email*

Call Support (schedule below)

*Email Note: When a problem is submitted via email, you will receive an auto-reply from the ticketing system acknowledging receipt and assigning the ticket case number for future tracking. This email is not considered “first response”. To ensure proper tracking, please include your ticket number in the subject line of any email sent to the company.

Hours of Operation

North America Hours:
Technical Support is available 8:00 AM to 8:00 PM ET, Monday through Friday, excluding Contrast Security US holidays.

EMEA Hours:
Technical Support is available 8:00 AM to 5:00 PM GMT, Monday through Friday, excluding Contrast Security UK holidays.

Web Portal access and the ability to send emails or leave voicemail are available 24x7. Response to those requests will be dependent on the Support Plan the customer has purchased.

Here to Help

Contrast offers full Technical Support and Customer Service to ensure you have the service you need when you need it.

Support Features Contrast Support
Customer Service Contact Method Phone/Email/Web Portal
Technical Support Contact Method Phone/Email/Web Portal
Service Level (SLA) response times: P1/P2/P3 1/2/4 (hours)
Online Ticket Submission/Tracking Yes
Access to Knowledgebase Yes
Escalations Yes
# Support Contacts Allowed Unlimited
# Support Requests Allowed (Annually) Unlimited