North America Hours:
Technical Support is available 8:00 AM to 8:00 PM ET, Monday through Friday, excluding Contrast Security US holidays.
Technical Support is available 8:00 AM to 5:00 PM GMT, Monday through Friday, excluding Contrast Security UK holidays.
Web Portal access and the ability to send emails or leave voicemail are available 24x7. Response to those requests will be dependent on the Support Support Plan customer has purchased.
Contrast offers full Technical Support and Customer Service to ensure you have the service you need when you need it.
|Customer Service Contact Method||Phone/Email/Web Portal|
|Technical Support Contact Method||Phone/Email/Web Portal|
|Service Level (SLA) response times: P1/P2/P3/P4||2/4/16/40 (hours)|
|Online Ticket Submission/Tracking||Yes|
|Access to Knowledgebase||Yes|
|Technical Support – Coverage Hours/Day||North America: 8 AM - 8 PM, Monday - Friday
Excluding Contrast Security US holidays
EMEA: 8AM - 5PM, Monday - Friday
Excluding Contrast Security UK holidays
|# Support Contacts Allowed||Unlimited|
|# Support Requests Allowed (Annually)||Unlimited|