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The customer success team is here to help facilitate
successful installations of Contrast.

Our support team is well qualified to answer questions, diagnose failures and troubleshoot problems. Although not a training organization, the support team strives to transfer knowledge during all customer interactions.
FAQs &

Setup, FAQs & Common Issues

Trouble Shoot

KnowledgeDocs, Manage Tickets

Support Portal

Submit a Ticket via Email*

Send Email*

Call Support (Schedule below)

*Email Note: When a problem is submitted via email, you will receive an auto-reply from the ticketing system acknowledging receipt and assigning the ticket case number for future tracking. This email is not considered “first response”. To ensure proper tracking, please ensure your ticket number is included in the subject line of any email sent to the company.

Hours of Operation

North America Hours:
Technical Support is available 8:00 AM to 8:00 PM ET, Monday through Friday, excluding Contrast Security US holidays.

EMEA Hours:
Technical Support is available 8:00 AM to 5:00 PM GMT, Monday through Friday, excluding Contrast Security UK holidays.

Web Portal access and the ability to send emails or leave voicemail are available 24x7. Response to those requests will be dependent on the Support Support Plan customer has purchased.

Here to Help

Contrast offers full Technical Support and Customer Service to ensure you have the service you need when you need it.

Service Available Support
Customer Service Contact Method Phone/Email/Web Portal
Technical Support Contact Method Phone/Email/Web Portal
Service Level (SLA) response times: P1/P2/P3/P4 2/4/16/40 (hours)
Online Ticket Submission/Tracking Yes
Access to Knowledgebase Yes
Escalations Yes
Technical Support – Coverage Hours/Day North America: 8 AM - 8 PM, Monday - Friday
Excluding Contrast Security US holidays
EMEA: 8AM - 5PM, Monday - Friday
Excluding Contrast Security UK holidays
# Support Contacts Allowed Unlimited
# Support Requests Allowed (Annually) Unlimited



Interested in more information? Download the Contrast Security Support Reference Guide.

Download Guide (PDF)