<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=113894&amp;fmt=gif">
BG-pattern
SATISFACTION IS OUR PRIORITY

CUSTOMER SUCCESS

The Customer Success Team is here to help facilitate
successful installations of Contrast.

Our support team is well qualified to answer questions, diagnose failures and troubleshoot problems. The Customer Success Team strives to transfer knowledge during all customer interactions.
FAQs &

Setup and Product Documentation

Documentation
email-icon.png

Troubleshooting, FAQs, and Tickets

Support Portal
email-icon.png

Submit a Ticket via Email*

Send Email*
email-icon.png

Call Support (schedule below)

*Email Note: When a problem is submitted via email, you will receive an auto-reply from the ticketing system acknowledging receipt and assigning the ticket case number for future tracking. This email is not considered “first response”. To ensure proper tracking, please include your ticket number in the subject line of any email sent to the company.

Hours of Operation

North America Hours:
Technical Support is available 8:00 AM to 8:00 PM ET, Monday through Friday, excluding Contrast Security US holidays.

EMEA Hours:
Technical Support is available 8:00 AM to 5:00 PM GMT, Monday through Friday, excluding Contrast Security UK holidays.

Web Portal access and the ability to send emails or leave voicemail are available 24x7. Response to those requests will be dependent on the Support Plan the customer has purchased.

Here to Help

Contrast offers full Technical Support and Customer Service to ensure you have the service you need when you need it.

Service Available Support
Customer Service Contact Method Phone/Email/Web Portal
Technical Support Contact Method Phone/Email/Web Portal
Service Level (SLA) response times: P1/P2/P3/P4 2/4/16/40 (hours)
Online Ticket Submission/Tracking Yes
Access to Knowledgebase Yes
Escalations Yes
Technical Support – Coverage Hours/Day North America: 8 AM - 8 PM, Monday - Friday
Excluding Contrast Security US holidays
EMEA: 8AM - 5PM, Monday - Friday
Excluding Contrast Security UK holidays
# Support Contacts Allowed Unlimited
# Support Requests Allowed (Annually) Unlimited

 

client-supportbg.png

Interested in more information? Download the Contrast Security Support Reference Guide.

Download Guide