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We Are Here
to Help Facilitate Successful
Installations of Contrast

Our support team is well qualified to answer questions, diagnose failures
and troubleshoot problems. The Customer Success Team strives
to transfer knowledge during all customer interactions.

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Setup and Product Documentation

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Troubleshooting, FAQs, and Tickets

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Submit a Ticket via Email*

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Call Support: 1-240-252-5188 (See schedule below)

 

*Email Note: When a problem is submitted via email, you will receive an auto-reply from the ticketing system acknowledging receipt and assigning the ticket case number for future tracking. This email is not considered “first response”. To ensure proper tracking, please include your ticket number in the subject line of any email sent to the company.

Hours of Operation

Contrast’s Support team is available via web, email or phone each week from 12am UTC Monday to 12am UTC Saturday.

An on-call Support Engineer is available to assist with critical issues 24x7x365. For details on contacting the on-call Support Engineer, please see the Out of Hours Support section in the Support Reference Guide linked below.

Here to Help

Contrast offers full Technical Support and Customer Service
to ensure you have the service you need when you need it.

SUPPORT FEATURES

CONTRAST SUPPORT

Customer Service Contact Method Phone/Email/Web Portal
Technical Support Contact Method Phone/Email/Web Portal
Service Level (SLA) response times: P1/P2/P3 1/2/4 (hours)
Online Ticket Submission/Tracking Yes
Access to Knowledgebase Yes
Escalations Yes
# Support Contacts Allowed Unlimited
# Support Requests Allowed (Annually) Unlimited

 

Interested in more information?

Download the Contrast Security Support Reference Guide and Summary