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Privacy Matters at Contrast Security

Contrast Security, Inc.
Data Privacy Framework Privacy Policy


Contrast Security, Inc. (“Contrast”) complies with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “DPF”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred to the United States from the European Union (“EU”), Switzerland, and the United Kingdom (“UK”), respectively. Contrast has certified to the Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles when processing Personal Data regarding individuals who reside in the EU and the UK, and to the Swiss-U.S. Data Privacy Framework Principles when processing Personal Data regarding individuals who reside in Switzerland (collectively, the “DPF Principles”). For purposes of this Data Privacy Framework Privacy Policy (“Policy”), “Personal Data” means any information received by Contrast from the EU, Switzerland, or the UK recorded in any form, which relates to a natural person who is identified in, or identifiable based on, the Personal Data received. More information about the DPF, as well as Contrast’s certification to the DPF, are available at If there is any conflict between the terms in this Policy and the DPF Principles, the DPF Principles shall govern.

Contrast’s Collection and Use of Personal Data as a Service Provider to Its Customers

At its customer’s request and on its behalf, Contrast may process Personal Data about EU, UK and Swiss residents. The information collected may include, for example, business contact information (name, email, phone number, company address, etc.); Internet Protocol (IP) address and IP range; domain name(s); web application URL(s); vulnerability and attack data (HTTP request data and a series of method invocations); summary information about what libraries and classes are loaded by each application; sitemap information (including URLs, but not parameters); and software architecture information about back-end components and connections depending on the service or product provided. Contrast may also process Personal Data of EU, UK and Swiss residents obtained through marketing activities, including business card information (name, company name, company email, company phone number), badge scanning at events, and through other various activities e.g., webinars and blog posts. Contrast receives this Personal Data in order to provide the services, to support the customer in the use of Contrast’s products and services, and in furtherance of Contrast’s continued operations. When Contrast processes this Personal Data on behalf of a customer, it does so only for the purpose of providing services in accordance with its customer’s instructions.

Contrast’s Disclosure of Personal Data

Contrast may disclose Personal Data of EU, UK and Swiss residents, subject to written agreement, to authorized third-party service providers who assist Contrast in providing services to its customers. These third-party service providers may, for example, perform tasks on Contrast’s behalf, including customer support, providing a customer relations management database, and provision of email services. Upon notice, Contrast will act promptly to stop and remediate unauthorized processing of Personal Data by a recipient. 

Contrast is accountable for Personal Data that it receives in the United States under the DPF and subsequently transfers to a third party as described in the DPF Principles. In particular, Contrast remains liable under the DPF Principles if third-party service providers that it engages to process Personal Data on its behalf do so in a manner inconsistent with the DPF Principles, unless Contrast is not responsible for the event giving rise to the damages.

Contrast may be required to disclose, and may disclose, Personal Data in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements.

Choices for Limiting the Use and Disclosure of Personal Data

Contrast relies on its customers to provide EU, UK and Swiss residents with respect to whom the Customer requests a background report with clear, conspicuous, and readily available mechanisms to opt out from: (a) the disclosure of their Personal Data to a non-agent third party; and (b) the use of their Personal Data for purpose(s) that are materially different from the purpose(s) for which the Personal Data was originally collected or subsequently authorized by the individual. Contrast will follow its customers’ instructions regarding the choices made by individuals.

Contrast does not review data processing notices provided by customers to EU, UK and Swiss residents, or authorizations to the customer from EU, UK and Swiss residents who are the subject of a background check requested by a customer to determine whether the notices or authorizations are in compliance with, or conflict with, applicable law or any policy or notice published by the customer. Contrast’s customers are responsible for providing notices and authorizations that comply with their policies and applicable laws. 

If, and to the extent, Contrast collects sensitive Personal Data (e.g., Personal Data which specifies (i) medical or health conditions, (ii) race or ethnic origin(s), (iii) political opinions, (iv) religious or philosophical beliefs, (v) trade union membership, (vi) sex life or sexual orientation, and/or (vii) other expressly delineated types of information by DPF Principles), Contrast obtains (directly or through Contrast’s customer) affirmative express consent, i.e., opt-in, from the relevant EU, UK or Swiss resident, with certain exceptions permitted by the DPF Principles, before such information is to be (i) disclosed to a third party, or (ii) used for a purpose other than those for which the sensitive Personal Data was originally collected or subsequently authorized by the EU, UK or Swiss resident.

EU, UK and Swiss residents who wish to exercise their Personal Data choices, including their choice to limit the use or disclosure of their Personal Data, as described in this Policy should submit their requests to

Individuals’ Right to Access and Correct Their Personal Data

When Contrast receives Personal Data, it does so on its customer’s behalf. Because Contrast acts as a data processor for Contrast’s customers, it may be necessary for Contrast to direct an individual to Contrast’s customer to provide the requested access. 

Upon request and subject to the limitations and restrictions established by the DPF Principles, Contrast will, in cooperation with the relevant customer, grant EU, UK and Swiss residents access to their Personal Data and will permit them to correct, amend or delete Personal Data that is inaccurate or incomplete or that is being processed in violation of the DPF Principles. Contrast is not responsible for errors that exist within third-party record sources. EU, UK and Swiss residents who wish to exercise these rights can do so by contacting For security purposes, Contrast may require verification of the requester’s identity before providing access to Personal Data.

Recourse, Enforcement and Liability 

In compliance with the DPF Principles, Contrast commits to resolve complaints about its processing of the Personal Data of EU, UK and Swiss residents in accordance with the DPF Principles. Any EU, UK or Swiss resident who has a complaint regarding this Policy and/or Contrast’s processing of his/her Personal Data should first submit the complaint to Contrast will promptly investigate, and attempt to resolve, such complaints in accordance with this Policy and the DPF Principles. 

Dispute Resolution

If a privacy complaint or dispute relating to Personal Data received by Contrast Security, Inc. in reliance on the Data Privacy Framework (or any of its predecessors) cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here:

If a complaint or dispute cannot be resolved through our internal process, we have also agreed to cooperate with the EU and UK data protection authorities and the Swiss Federal Data Protection and Information Commissioner and to participate in the dispute resolution procedures of the panel established by such data protection authorities.

Binding Arbitration

If your dispute or complaint related to your Personal Data that we received in reliance on the Data Privacy Framework cannot be resolved by us, nor through the dispute resolution mechanism mentioned above, you may have the right to require that we enter into binding arbitration with you under the Data Privacy Framework “Recourse, Enforcement and Liability” Principle and Annex I of the Data Privacy Framework.

The Federal Trade Commission has jurisdiction over Contrast’s compliance with the DPF. Contrast is subject to the investigatory and enforcement powers of the Federal Trade Commission.

For More Information

EU, UK and Swiss residents with questions about how Contrast processes Personal Data should first contact Contrast’s customer on whose behalf Contrast collected that collected the Personal Data. When necessary, Contrast can be contacted at: