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Contrast Security's support services are designed to ensure customers have the support they need, when they need it. When problems arise, a dedicated technical support team will quickly and efficiently resolve any questions or challenges.
| Level of support | Expert |
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| Web, email, phone |
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| Dedicated support dashboard |
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| On-demand training via Contrast Security University |
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Contrast Security's professional services aim to accelerate a customer's security transformation by proactively assisting with Contrast setup, onboarding, implementation and workflow optimization. This partnership offers a guided path to launch, helping customers quickly get value and achieve improved security posture.
| Level of support | 90-day launch package | Technical Account Manager (TAM) |
|---|---|---|
| Launch and implementation support |
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| Regular touchpoints |
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| AppSec consulting requests |
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| Custom reporting |
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| Custom scripting |
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| Contrast launch consultant |
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| Contrast SME |
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| Post-implementation training |
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| Dedicated technical POC |
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| Quarterly business and technical reviews |
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| Ongoing deployment and adoption support |
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| Coordination of escalations and cross-team alignment |
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| Best practices and optimization recommendations |
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